What this policy covers
This policy explains how Crystal Laundry handles information submitted through the public website at crystallaundry.in. A customer account may be governed by additional contractual terms provided during onboarding.
Information we collect
When you request a demo, we may collect your name, business name, phone number, email address, city, number of locations and the message you provide. We also record basic technical information such as the submitting IP address to protect the form from abuse.
How we use it
- To respond to your request and arrange a product walkthrough.
- To understand which Crystal Laundry capabilities may be relevant to your business.
- To secure the website, detect spam and investigate misuse.
- To maintain an internal record of demo-request follow-up.
Sharing and selling
We do not sell demo-request information. Information may be processed by infrastructure providers that help us host and secure the website, or disclosed when required by law.
Retention and security
Demo-request records are retained for responding, business follow-up, security and record-keeping. Access is limited to authorized personnel. No internet service can guarantee absolute security, but we use technical and organizational safeguards appropriate to the information involved. You may request deletion as described below.
Your choices
You may ask us to correct or delete information submitted through this website. Use the demo form, identify the message as a “Privacy Request,” and provide enough detail for us to locate the submission.
Updates
We may update this policy as the website or our practices change. The date above identifies the current version.